Terms of service

Terms and Conditions of Task Force Military/Specialist Kit

 

Welcome to Task Force Military/Specialist Kit. Thank you for choosing Task Force Military/Specialist Kit. We appreciate your business and are committed to providing a positive shopping experience.

These Terms and Conditions govern the use of our website and the purchase of products from our online store. Please read these terms and conditions carefully before using our website or making a purchase. By accessing and using our website, you agree to be bound by these Terms and Conditions.

Acceptance of Terms

By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

Product Descriptions

We make every effort to accurately display the features, colours, and specifications of our products. However, we cannot guarantee that your device's screen resolution accurately reflects the product details. We reserve the right to modify, suspend, or discontinue any product or service at any time.

Prices

All prices are listed in Great British Pounds Sterling £ and are subject to change without notice. VAT is included in the price (unless otherwise stated) and will be charged at 20% and is subject to change without notice.

Task Force Military/Specialist Kit make every effort to ensure prices remain accurate, current and in date. It is possible that errors may occur. If we discover an error in pricing of the goods we will inform you at the earliest possible time. We will use the contact details supplied by you on your order form, giving you the option to either reconfirm or opt for a refund. If the details on your order form are incorrect, or we are unable to reach you, we will hold your order for 1 month and then treat the order as cancelled. In the event of an order being cancelled, any refunded payment will be made in full. Please note this may take up to 5 – 7 days to reflect in your account.

Orders and Payment

Your order is an offer to purchase our products. We reserve the right to accept or reject any order. You can order products displayed on this website online using a debit or credit card. Payments are processed through secure payment gateways. We accept MasterCard, Visa, Maestro, Delta and Solo as payment methods. By providing your payment information, you represent and warrant that you have the legal right to use the payment method. On receiving your order, we will send an e-mail confirmation.

All orders are processed usually within 1 business day after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. All offers are available while stocks last. If we are unable to supply a particular item which you have ordered, we will inform you via your online contact details, as soon as possible.

If it is not possible to complete your order we will dispatch what we have in stock immediately and follow up with the rest of your order within 14 days if possible.

Order Tracking and Confirmation

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your order by logging into your account on our website or by using the provided tracking number on the carrier's website.

Cancellations

Your right to cancel an order starts the moment you place it and ends 14 days after your goods are delivered to you, your nominated neighbour or your dedicated safe place. If your order's already in transit, we won't be able to cancel it before it reaches you.

Shipping and Delivery

All delivery options can be viewed whilst shopping on the website, shipping costs include handling charges. We use Royal Mail and Parcelforce for UK deliveries. Delivery times are estimated and may vary. While we strive to meet our delivery timelines, unforeseen circumstances such as weather conditions, customs clearance, or other logistical issues may cause delays. We appreciate your understanding in such situations.

We will make every effort to deliver within the time stated on our website, but we will not be held liable for any loss caused to you by late delivery, incorrect instructions, including mistakes on your order form. Goods not delivered within the delivery time stated can, at your discretion, be cancelled and refunded. Please note this may take up to 5 – 7 days to reflect in your account.

Shipping Costs

Shipping costs are calculated at checkout and are the responsibility of the customer. Delivery will, unless we agree otherwise, be to the address stated in your order.

Our postage and packing charges cover delivery to destinations within the UK and most of the world. For deliveries to destinations not listed, please contact us for a quotation.

Delivery Address

Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier will leave a notification card with instructions for re-delivery or pickup at a local facility.

Delivery Confirmation

A signature may be required upon delivery for certain high-value orders or at the discretion of the shipping carrier.

Deliveries from Task Force Military/Specialist Kit are made by either Royal Mail or Parcelforce. Our Courier services may require a signature on delivery. Under our standard service we aim to deliver goods to destinations in the UK. Please check product pages for any special delivery information relating to specific products.

Please note we will make every effort to make amends for any discrepancy, however certain circumstances are sometimes outside the control of Task Force Military/Specialist Kit.

Royal Mail and Parcelforce only deliver during normal working hours Monday to Friday and possibly Saturday 8am - 12 midday. This may incur an additional surcharge. They cannot give a set time for delivery but Parcelforce will text/email you an approximate 1hr delivery time. Please contact us for obscure deliveries or for deliveries on Saturdays.

Overseas Orders

When ordering goods from our website for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Should you decline to make these payments the goods will be returned to us and you will refunded, less any return postage and any other charges born by Task Force Military/Specialist Kit. It is the responsibility of our customers to pay the relevant duties incurred at the port of entry to their country, Task Force Military/Specialist Kit will not accept responsibility for discrepancies incurred by customers who are not familiar with the rulings of their parent country.

For orders being shipped to Norway we will require the eleven-digit number from your ID card in order to complete the UK/Norwegian customs forms. Please add this in the ‘comment’ section at the checkout. Failure to supply this number may result in your order being delayed or cancelled.

Returns and Refunds Eligibility

We believe that you will be delighted with your product, but on occasion you may want to return an item. We aim to keep the process as simple as possible. We accept returns within 14 days of the original purchase date. Customised or personalised items are non-returnable unless they are damaged or defective upon arrival. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method.

Please allow 5 – 7 working days for the refund to be processed and reflected in your account.

Unwanted Goods

If you return the product, ensuring they have not been worn outside, are clean, have no creases having taken reasonable care of it/them. Your product should be complete with packaging, labels, booklets and all components) within 14 days from date of purchase, we will refund you on receipt and verification of condition. Return shipping costs are the responsibility of the customer.

Faulty Goods

For all faulty goods, incorrect goods i.e. not listed on your order form please contact Task Force Military/Specialist Kit directly via e-mail sales@specialistkit.co.uk. Please title your e-mail "Returns" and Specialist Kit will arrange the return. If you received a defective or damaged item, we will exchange it for the same product. Contact our customer service team for assistance.

 

Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and disclose information about you.

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we can be held accountable for.

You are solely responsible for reading and understanding the terms and conditions of use for this website. If you knowingly, or unknowingly use this website in breach of the terms and conditions of use, you may be held accountable and be expected to reimburse us for any loss of trade incurred.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. Specialist Kit will not be held accountable, if unable to provide our Internet services for any reason beyond our control.

Intellectual Property

All content on this website, including text, graphics, images, and software, is the property of Task Force Military Specialist Kit and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website and services constitutes acceptance of the modified terms.

Contact Information

For any questions, concerns or queries regarding your order or our delivery policy, please contact our customer support team at sales@specialistkit.co.uk.

Thank you for choosing Task Force Military/Specialist Kit. We appreciate your business and are committed to providing you with a positive shopping experience.